When a call comes in from a contracted entity, the call center immediately examines the customer’s request and support conditions. If the problem is solvable on the phone, the problem is solved and the call service is terminated. If the request is not met on the phone, on-site support is provided on the basis of customer support conditions.
Problems that occur in server or network systems or technical support to be received for these systems are provided via remote access via internet.
On-site support is provided within the framework of contractual conditions to client issues. By fixing the problem, the request is fulfilled.
For customers covered by the periodic maintenance service, general maintenance service is provided for the contracted products at intervals stipulated in the contract.
The scope of support may be hardware and / or software support as required, as well as excluding parts or including parts.
Regular reports are obtained about the services given to our contracted customers and the service and quality are continuously monitored. These reports are also shared with our customers on a regular basis.